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What happened to Wix Phone Support?

March 28, 2017



As a Wix Website Designer, I have had a few new clients call me lately because they haven't been able to reach Wix Phone support. You used to be able to call and get a super helpful Wix tech support person on the line when you called, but this has changed in the past month. Below is the message that my clients and I always get now when we call the 1 (800) 600-0949 Wix Phone Support number:

"Hello and thank you for calling, to get immediate help, please visit on your desktop where you'll find instant answers to your most common questions. Calling from your mobile device? We'll text you that URL right now. If you're calling from a landline, remember it's If you don't find what you're looking for there, you can request a call-back with one of our Wix agents." 



Don't fret! While it doesn't appear you can get ahold of anyone at Wix by calling directly, you CAN schedule a call-back from Wix using their online form, here is the direct link to the page with the call back scheduling form – you first will need to pick a topic to expand the Submit a Ticket & Talk to a Support Agent boxes:


You can see where to find this in the screenshots below from

 – look through the questions/answers, but if you know you need to talk to someone as you've already looked and can't find the answer to your solution, you can schedule a call-back from Wix. Just click on "Get Help With a Different Problem" then click on "Contact Us" (or simply use my link above) and you'll get to the screen to schedule a call back (see lower below). 


Hopefully Wix will continue their EXCELLENT phone support service going forward, I don't mind scheduling a call back, but this does seem to be buried and hard to find, which is why I wrote this post! Hopefully Wix will bring back the call-in support soon, but until then, you can submit a ticket or schedule a call-back from them at this link






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